Archive for July, 2010

July
31

Facebook Questions: Because Your Friends Want to Know

Facebook has a new feature, Facebook Questions, which it envisions as being a valued place where people can get advice and product recommendations from friends and other members (blah blah blah). I know what you’re thinking—the web does not need another Yahoo! Answers. But hey, if Q&A sites like Aardvark, TripAdviser, and Quora are utilizing the Facebook network why shouldn’t Facebook?

Facebook Questions isn’t up yet, but below is an example of what it will look like. Facebook describes it as a cross between Yahoo! Answers and LinkedIn Answers, but as you can see from the image below, answers can reach Wikipedia-length proportions.

Facebook Questions

Everyone on Facebook will be able to see your question or respond to it. Facebook friends will see your questions directly in their News Feed. Which poses the question: Is Facebook Questions going to be appreciated or downright annoying?

Using the service is pretty easy. You can either type your question directly into a search box found at the top of each page, use the Questions dashboard, or ask a question via your profile/homepage.

Like Yahoo! Answers, once you post a question on Facebook it will be available for everyone to see. The main difference between Yahoo! Answers and Facebook Questions is that Facebook’s service will not be indexed by search engines, though that may change.

Google-Owned Aardvark Q&A

If you can’t wait for Facebook Questions to go live, check out Google-owned Q&A service Aardvark. When you ask a question on Aardvark it sends it to registered users with experience on the topic, users with similar tastes, and friends of friends in your network who may be able to help. You can share your “Vark” Q&A’s with Facebook friends and friends of friends. Tags within the profile of your network are used to determine whom to route a question to (activities, interests, places, local information, products mentioned, skills, academic information, professional experience, organizations, political information, etc.).

Aardvark Q&A Service

Other sites using Facebook as the base of a Q&A service include TripAdvisor (enables Facebook users to ask their friends questions about specific cities) and Quora. Google Social Search isn’t a Q&A service, but it will give you content posted by people in your contacts list that is relevant to your search. This allows you to review what they have to say without broadcasting your business to your entire network.

July
15

How To Report a “Google Adwords Professional”

This seems to be getting worse and worse … without an end in site. People either claiming to be Google AdWords professionals or they really have the title and they do shoddy work for their clients. Just as “SEOs” charge outrageous fees upfront with little or no real guarantees for their work, “AdWords Professionals” are doing the same thing and it is causing a lot of frustration for business owners out there.

Most of the problems lie in “education” or “perception” or what I like to call miss-perception. Why? Well, in the interviews I conducted, nearly all the business owners who feel they were cheated thought the “AdWords Professional” was a Google employee, which isn’t the case. They have merely passed a test issued by Google.

So let’s say an AdWords Professional has scammed you in some way, how do you go about it? First you need to make sure they are really AdWords Professionals and are certified by Google. Then you can fill in a form that can be found on their Google page. Look for ‘report a complaint about this partner’, and clicking that link will direct you straight to the form to fill out. Then it’s up to Google to look at the complaint and take appropriate measures.

Or, you can hire the right person the first time. I’ve used Joel McDonald for years to handle my AdWords campaigns and I have been very happy with the results. Click for more info on Joel and what he can do for your business. Just realize that he focuses on companies that are spending at least $5k a month in AdWords.

July
3